Modernising job management for trades & services.

The brand is well-established and has been trusted by Queenslanders for over 30 years. The business is run centrally via a Microsoft Access database system which serves them well however they have in place have served them well however it is fast becoming necessary to switch to alternatives to support a mobile workforce.

Starting from scratch with our Discovery Workshop we deep-dived into where the gaps were in their service delivery models. Capturing existing workflow along with new functionalities for greater efficiency, that still remain familiar for the workforce for better adoption and advocacy.

The real challenge was utilising Access as the database- yet building a modern mobile app infrastructure around it. Through some careful planning, this has been achieved so the business can realise the efficiencies for job execution, but also retain administration efficiencies and reduce possible business interruption in this first release.

Even though this app is for internal use, there will still many features required to ensure the technicians have everything at their fingertips whilst in the field. Not only are there the technician-specific functions they need to work through a job, Not only should it perform the duties whilst the technician was doing the job, but also other business-related features such as invoicing, and communications on job status.

It was decided that engaging the field technicians in the design stage was imperative to the overall success and adoption of the product. By allowing a review period we received well-considered feedback from the field technicians prior to finalising the software requirements specification and hand-off to engineering. We designed a working prototype for the technicians to use and took their inputs into consideration when scoping the build.